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Should you wish to comment on our services provided or any other aspect of our business or website, please complete the short survey.
We have listed the features that we think are most important factors for ensuring good customer service. Using the key below, please score the number that most accurately reflects to you the Importance and your Satisfaction with each feature. There is a space below to add any others you feel are needed.
| 5 | Excellent / High | |
|---|---|---|
| 4 | High | |
| 3 | Average / Medium | |
| 2 | Poor | |
| 1 | Bad / Low |
Customer Satisfaction Survey
Importance |
Satisfaction |
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Product or Service Feature |
What do you want us to achieve for you? |
What do we actually achieve for you? |
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On time delivery – When you want it? |
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| Packaging and labelling – General standard? |
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Product Quality – Fit for purpose? |
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Communication – Are you kept updated etc? ........... |
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Flexibility and attitude – In your dealings with our staff? |
How could our product or service be improved?
Please list any additional feature of our product or service that is important to you but is not listed above?